Privacy Policy - Élan Safaris

Privacy Policy – Elan Safaris

At Elan Safaris, your privacy is a priority. We are committed to handling your personal data with care, transparency, and in accordance with the Kenya Data Protection Act, 2019.

This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website or book any of our safari services.

1. Information We Collect

We collect the following types of personal information:

Personal Identifiable Information (PII): Full name, phone number, email address, nationality, passport
number (for travel bookings), emergency contact, and dietary preferences (if disclosed).
Payment Information: Mobile money (e.g. M-Pesa), credit/debit card details, and billing information.
Technical Data: IP address, browser type, device information, pages visited, and referral source.
Communication Preferences: How you prefer to be contacted (WhatsApp, email, call).

2. How We Use Your Information

We use your information to:

Arrange and manage travel bookings.
Communicate via WhatsApp, email, or phone regarding your trip.
Send updates, special offers, or newsletters (only if you’ve opted in).
Customize your safari experience based on preferences.
Improve our services and user experience.
Comply with legal and regulatory obligations.

3. Legal Basis for Processing Data

Under the Kenya Data Protection Act, we process your personal data based on:

Your consent (e.g., signing up for a newsletter or WhatsApp updates).
Contractual necessity (e.g., when you book a safari).
Legal obligation (e.g., immigration or travel requirements).
Legitimate interest, where it doesn’t override your rights.

4. Sharing your information

Your information may be shared with:

Travel partners (lodges, airlines, guides) to fulfill your bookings.
Payment service providers (e.g., PayPal, M-Pesa).
Communication platforms (e.g., WhatsApp Business, email services).
Regulatory bodies, where required by law.

We do not sell your personal information.

5. WhatsApp Communication

By providing your phone number, you may receive booking confirmations, updates, and offers via WhatsApp.
You can opt-out at any time by messaging “STOP” to our WhatsApp number.

6. Marketing & Newsletters

With your consent, we may send you travel inspiration, offers, and company news via email or SMS. You
may unsubscribe at any time using the link in the message or by contacting us directly.

7. Data Security

We use secure servers and data encryption to protect your personal information. Only authorized staff can access your data, and we ensure that our third-party partners comply with similar standards.

8. Your Rights Under Kenyan Law

You have the right to:

Access your personal data.
Request correction or deletion of your data.
Withdraw consent at any time.
Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya if you believe your
data is being misused.

9. Cookies & Tracking

Our website uses cookies to analyze traffic and improve user experience. You can modify your browser
settings to decline cookies if you prefer.

10. Retention of Data

We retain your data only as long as necessary to fulfill the purposes described in this policy, unless a longer
retention period is required by law.

11. Changes to This Policy

We may update this Privacy Policy occasionally. The updated version will be posted on our website with the new “Effective Date.”

12. Contact Us

If you have any questions or would like to exercise your rights, please reach out to us:

Email: info@elansafaris.com
Phone: +254 705 465 180
WhatsApp: +254 705 465 180
Location: Nairobi, Kenya
Website: https://www.elansafaris.com